We understand the importance of customer satisfaction, and we strive to provide you with the best quality Beverages. However, due to the nature of our products, we have limitations on returns and refunds.
Reasons for Limited Returns/Refunds:
Condition Safety: Once our products leave our facility, we cannot guarantee their safety if not handled and stored properly. As such, returns or refunds may not be possible after a certain period.
Temperature Sensitivity: Wines & Sakes requires specific temperature control for quality maintenance. If the product is exposed to improper temperatures or sun light after delivery, it may compromise its condition.
What to Consider:
Ensure to inspect your products upon delivery.
Adhere to recommended storage and handling guidelines.
Contact our customer support team immediately for any issues.
Exceptions:
Damaged or defective products upon arrival.
Condition concerns reported within a reasonable timeframe.
We appreciate your understanding in these matters. Our customer service team is here to assist you with any questions or concerns you may have.